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Regional Director - Strata
Posted 14 Feb 2019 in: Property Management
By Manager

 My client,  a premiere Vancouver Condominium Services company is currently seeking a dynamic Regional Director, Strata.  Reporting to the Vice President, Strata Management, in this role, you would be responsible for client & employee retention, & the advancement of client services in terms of image, visibility, reputation, diversification, professionalism, & technology.  You would provide direction; leadership, supervision, & training to ensure properties are maintained and operated in accordance with company objectives.   Responsibilities also include, but are not limited to retention of a portfolio of accounts, working closely with Strata Managers, Strata Councils and/or the developer, & facilitating solutions between strata’s and internal support staff. 

The successful candidate will be a strong communicator, possessing the ability to set the vision and strategic direction for the company’s growth and communicate this to the organization and externally to clients and the marketplace.   

·         Supervise & provide assistance to Strata Manager’s in areas such as financial management, administration, corporate policies & procedures, property infrastructure, organization, litigation processes, property collections, Strata Property Act governance, maintenance & mechanical procedures. Other responsibilities include,  but are not limited to conducting monthly meetings, recruiting & hiring, completing performance reviews, training and development, conduct sites visits biannually & provide recommendations for improvements, ensure compliance of corporate policies, payroll processes, accounting and human resources policies, approve vacations and ensure coverage for relief assignments, review & approve payroll by prescribed deadlines and ensure preservation of professional development courses as required by the Real Estate Council of BC.

·         Interact with developer clients during the phasing & asset turnover to strata to ensure proper annexation, account set-up, account management, client (developer) communication, interim budgets reconciliation & transition to council.

·         Be responsible for the critical watch list, NPS Survey, etc.  Provide opportunities to bid on ancillary services, approve additional charges to strata’s, and keep on top of special projects & fees.

·         In conjunction with the VP, strategize account assignments within area of responsibility & accept accountability through adherence to implementation schedule, letters & intro to clients, coordination between Strata Managers and management support of the transition.

·         Manages business unit budgets & approve expenditures for areas of responsibility in order to meet financial goals identified in the business plan.  Provides year-end input to business unit budget & in particular, to those line items controlled or within area of responsibility.  Recommends changes to management fees and contract terms.

·         Coordinate set up of new strata’s, transition of existing strata’s, & termination of existing strata’s.

·         Perform detailed reviews of all correspondence generated to attorneys, developers & entire membership of any account prior to mail out.

·         Oversee, monitor & drive execution of company processes in any potential or actual litigation with strata’s.

·         Monitor building budgets quarterly and prior to budget meetings to ensure spending is on track.

·         Ensure maintenance manuals, equipments checklists, standardized operating procedures, books, & all company approved binders are in place & current. 

·         Other projects and duties as assigned. 

·         Demonstrate excellent organizational & time management skills, and possess the ability to work in a high volume, fast paced environment.

·         Possess highly effective coaching, facilitating, presentation, influencing, & leadership skills.

·         Superior communication skills, both written & verbal with a successful track record in working with staff at all levels.

·         Intermediate to advanced computer skills in MS Office

·         High level of accuracy & attention to detail

·         Positive & enthusiastic, hands-on approach with a strong bias to client service. 

·         Be available on call 24/7 in case of emergencies and be able to work outside regular business hours, including weekends and holidays if required.

·         Have a valid BC Driver’s License with proper vehicle insurance. 

Educational requirements:

·         Must possess a Representative License to provide strata management Services (as issued by Real Estate Council of BC). 

·         Minimum 5 year’s strata management experience with a focus on understanding business requirements, delivering results, & experience managing new developments, preferably within a property management environment. 

·         Strong knowledge of the Strata Property Act, Real Estate Services Act and working knowledge of Builder’s Lien Act, CCDC2, Personal Information Protect Act, Residential Tenancy Act, Employment Standards Act & Workers Compensation Act.

·         Diploma or Degree in Business Management or Administration, or a related field and/or comparable work experience is an asset.

·         Must be willing to work towards obtaining an Associate Broker License at an agreed time frame.

The salary for this role is dependent upon experience with a generous bonus program. For immediate consideration, please call Abby Rubin (604) 836 - 2672) and email resume to abby@abbyrubin.com


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