Category: Key Words:
Level 2 Support Professional
Posted 24 Nov 2011 in: Information Technology
By Manager

 

My client is a award-winning an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. They currently have a Full Time position for the following

Position: L2 support professional

Type:   Full Time

Location:  Vancouver, British Columbia

Roles and Responsibilities

Strong UNIX/ PERL scripting, SQL, Sybase or DB2, Autosys or other job scheduling technology

L2 support for Commodities trading desk

Excellent communication and comprehension skills, as the role requires direct day to day interaction with customers

Analysis of incidents and requests and escalation to L3 / resolution within agreed SLA and KPI measures

Creating documentation for transferring repetitive work to L1 teams

Workload and process optimization through problem management process

Management of outages and other major incidents including timely and periodic communication to stakeholders

Creation of scripts and utilities for automating incident resolution

Ability to handle stress and pressure, assertive communication skills, time management and prioritization of tasks

Knowledge and Experience

4-6 years plus background and 3+ years of production management experience, preferably in the BFS domain and background in financial services would be an asset.For immediate consideration, please email abby@abbyrubin.com


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